Frequently Asked Questions
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SHIPPING INFORMATION
What is Tobysouq.sa?
Tobysouq.sa is best online shopping, Facilitating the purchase of wide range of product at attractive price and discounts.
How long will it take to get my package?
The delivery time period is 2 to 3 working days. If order is not delivered in the mentioned time, you can contact Tobysouq.sa for help. Special delivery and next day delivery can be done on request. Orders in far areas the Transit time is 3 to 4 working days and order delivery time is 5 to 6 working days. If you are order is not delivered in the mentioned time you can contact Tobysouq.sa for help. Special delivery and next day delivery can be done on request
How do i track my order?
You can Track your order by simply visit My Account > Orders, and you can see all your order with tracking details. For more accurate tracking detail contact Tobysouq.sa on email at support@tobysouq.com.
What is the return policy in tobysouq.sa?
Visit our return policy page where we give complete information about return & refund process.
Return Policy: tobysouq.sa/return-policy/
Please read our FAQ before sending us a message.
What shipping methods are available?
Tobysouq.sa provide Cash on Delivery, Visa/Master card, Tabby Payment (4 Interest Free Installments). The shipping charges will be calculated on the checkout.
How to return or exchange an item ?
To Return an item call our Customer Care Center at +966 59 396 4856 To Obtain an RMA (Return Material Authorization) Number.
All Return Item must be in new condition (As Sold Condition), In their original box, must include all packing material, blank warranty cards, Manuals and all Accessories.
Goods Must be Complete, used, and is ‘AS NEW’ (e.g. If you have opened the box to examine the product it must have been done so without damaging the box and factory packing/seal or damaging the product in anyway) and must be carefully re-package as received.
Include the invoice and the reason for the return. Id defective, please specify the defected, in a operate sheet of paper and attach it along with the invoice. Please Do Not write or anywhere on the factory packing or (Carton) or product itself. The RMA Number must be clearly written on the invoice copy.
Good must be return department within 7 days form receiving RMA number. We are unable to accept of unwanted and non-faulty item after 7 days
RMA numbers are valid for 7 days.
Any Free GIFT with the product must also be returned in ‘AS NEW’, (e.g. if you have opened the box to examine the product in any way) must be carefully re-packed as received. Delivery Charges for returning an item(s) are to be paid and are the responsibility of customer.
Defected item may be repaired or exchanged at our discretion for same model or manufacturer’s equivalent model.
Customer Support
Tel: +966 59 396 4856
Email: support@tobysouq.com
How do i place an order?
You can place an order by clicking on the product. And then click add to cart. Then go in your cart fill in your detail Shipping and billing Detail choose a payment method and proceed further. For more info contact us at support@tobysouq.com
How should i to contact if i have any queries?
Customer Support
Number: +966 59 396 4856
Email: support@tobysouq.com
Working Hours: Monday thru Thursday and Saturday & Sunday: 8:00 AM to 6:00 PM
Weekends and Holidays: Friday and Public Holidays
Tobysouq.sa business working days are Monday to Sunday, excluding holidays.
Do i need an account to place an order?
It’s recommended that account create and place an order. It will help you to track your order or Schedule your Delivery. Later can contacted to provide promotional and daily offers.